Odoo Vanilla Cloud

A. DELIVERABLE
A.1 ODOO SERVER
* Run on Amazon Web Service (AWS) Elastic Cloud Computing (EC2) Singapore Region t2.micro instance
* 1 vCPU
* 1 Gb Memory
* 10 Gb Elastic Block Storage (EBS) for storing Odoo Server file (not include database and attachment)
* Pre-installed Odoo Server (stable version) with only selected modules
* No privilege to installed or update modules

A.2 DATABASE
* Using PostgreSQL run on shared Amazon Web Service (AWS) Elastic Cloud Computing (EC2 )
* 5 Gb Maximum database size
* Subscription changes will be required for database usage above 5 Gb

A.3 ATTACHMENT STORAGE
* Using Amazon Web Service (AWS) Simple Storage Service (S3)
* 250 GB Maximum database size
* Subscription changes will be required for attachment storage above 250 Gb

A.4 BACKUP & RESTORE
* Automatic backup will be perform each week and month
* Backup can be sent to customer by request
* Newest backup will be used in case of disaster situation

A.5 UPTIME
* Uptime 97% guarantee (724 hours per months)

A.6 SUPPORT
* Support will be provided remote via ticketing system, Skype instant messenger, web conference or voice call
* Free 5 (five) hours remote support

B. PERIOD OF SERVICE :
* Minimum contract 1 (one) year
* Could be extended per 1 (one) year

C. UPTIME VIOLATION CLAIM
* Customer have to report downtime to email that will be appointed later
* Every downtime that customer report will be accumulated for each month
* Downtime that exceed uptime clause (Section A.5) will be subject of claim
* The amount of penalty/credit note is 10.000.00 IDR per downtime hours
* Maximum penalty is 10% of product prices per month
* Penalty can be used (1) to deducted invoice amount ,or (2) as a credit note for next month subscription.
* The credit note could not exchange with cash
* Customer have to send an email with subject UPTIME VIOLATION CLAIM #[SALES ORDER NUMBER] to claim@opensynergy-indonesia.com
* Customer should be on good payment status

D. INVOICE & PAYMENTS
* Invoice will be issued every at the first date of every month
* Invoice will be due 7 (seven) workdays
* Late payment is a subject of 1 per mil penalty per one day delay
* Maximum penalty is 10% of product price